Privacy Policy

Privacy Policies

There are federal and state laws that protect the privacy of your medical records and personal health information. Depot Drug keeps your personal health information private as protected under these laws.

It is the policy of Depot Drug to protect your medical and personal information.

Depot Drug will not release your personal information or any medical information without your specific written authorization to do so.

Your information will not be shared with the Depot Drug or any other entity without your express written permission.

Please read carefully

• What kind of information does My.depotdrug.com collect?
• What do you do with the information you collect about me?
• What if I need to correct or remove information about me?
• What if I don’t want you to collect, use and distribute my information?
• About e-mail
• How secure is My.depotdrug.com?
• What about the links on your site? Are they secure?
• I’m a U.S. customer. How do I fit into your privacy policies?
• I’ve switched to another company. What will you do with my information?
• Why is this Privacy Statement important to me?

We know that when you visit us at My.depotdrug.com, you depend on us to be as diligent about protecting your privacy online as we’ve always been in our more traditional interactions with you. We also know that you rely on us to provide products and services that meet each of your unique needs. To do both, we need to gather—and protect—certain information about you.

What kind of information does My.depotdrug.com collect?

We’ve designed our Web site to capture two types of information: automatic tracking and individualized. The first allows us to see which topics interest you most; the second helps us service your accounts.

Automatic tracking information is gathered by following your “footsteps” through My.depotdrug.com. When you enter our site, you can choose one of four routes to information tailored to a specific group: Member, Spouse, Professional or Provider. The route you—and other visitors—choose tells us a little something about the people who visit our site. We use aggregate numbers to compile statistics, monitor trends and track site usage. We also use the information to make sure our technology is compatible with yours. We’re then better able to offer products and services that match your needs.

Individualized information can be anything you’ve provided to My.depotdrug.com that identifies you or your accounts. For example, Your name, social security number, birth date, address and names of your dependents are types of individualized information. We use this information to service your accounts. It’s our policy to send and receive individualized information through encrypted channels only. 

To use our secure services, “cookies” must/may be enabled. Cookies are pieces of information that are stored in your computer when you visit a Web site.

What do you do with the information you collect about me? 

We will not sell, rent or license your individualized information furnished by you to My.depotdrug.com unless you authorize it. But we may need to use it within the Depot Drug family of affiliated companies or with a third-party vendor to perform administrative, technical, hosting, marketing or other functions that help us manage the site while providing service to you. Our third party vendors subscribe to the same privacy practices as My.depotdrug.com.

Except as noted above, we will not release individualized information to any other party unless required to do so by government authorities or legal process or as otherwise permitted by law. 

What if I need to correct or remove information about me?

You can contact your employer or account representative directly. Please do not e-mail individualized information unless you do so through a secure channel. We have a policy that prohibits us from communicating individualized information through non-secure e-mail.

What if I don’t want you to collect, use and distribute my information?

If you don’t want My.depotdrug.com to collect, use and distribute information about you, there are always traditional means of communication available to you. Simply pick up the phone or send your questions, comments and specific information by regular mail.

About e-mail

From time to time we may send informational, educational or promotional materials to you at the e-mail address you’ve provided. 

Please remember that e-mail messages can be viewed by other Internet users while in transit. If you have individualized information to communicate, please contact your local customer service representative or e-mail us a request for your customer service representative to contact you.

How secure is My.depotdrug.com?

Your individualized information at My.depotdrug.com is protected from unauthorized access by a secure firewall and security infrastructure. During transmission, your privacy is protected by Secure Socket Layer 128 bit encrypting software. Then when the information is received, we employ extensive physical, electronic and procedural safeguards to maintain the security of your information. My.depotdrug.com also conducts periodic reviews of its Web security to ensure that our electronic security safeguards remain up-to-date and effective.

What about the links on your site? Are they secure?

Because we don’t own or control all the sites linked from My.depotdrug.com, we can’t guarantee they’re secure; therefore, we cannot assume responsibility for all their privacy practices. If you enroll with a company that is not affiliated with My.depotdrug.com or any Depot Drug company, we urge you to review the privacy policies of any of the Web sites you visit once you leave My.depotdrug.com.

I’m a U.S. customer. How do I fit into your privacy policies?

We do not ship pharmaceuticals outside the US at any time for any reason. We do not permit access to My.depotdrug.com from outside the United States.

I’ve switched my coverage to another company, what will you do with my information?

We will continue to treat your individualized information with the same confidentiality and respect we extend to all our valuable customers.

Why is this Privacy Statement important to me?

Your visit to My.depotdrug.com and any dispute over privacy is subject to this Statement and our including limitations of damages, application of the law of the State of Utah and exclusive jurisdiction of Utah. 

This statement is applicable only to information collected from you during your visit to the My.depotdrug.com Web site. We will display a prominent notice on the My.depotdrug.com home page whenever this Privacy Statement is updated or changed and you should check our Privacy Statement periodically. By choosing to continue usage of My.depotdrug.com, you agree to the terms of the Privacy Statement. 

If you have any questions or comments concerning this Statement, please contact us in writing via postal mail at:

Depot Drug c/o Information Protection PO Box 165090 Salt Lake City, UT 84116